FAQ | Hatice Schmidt LaBS

FAQs



Orders and shipping

Please understand that we cannot make any changes to any order once it has been made.

Your shipment confirmation has a tracking link that allows you to check the status of your shipment. 

Your parcel is shipped with DHL.

Within Germany and upon receipt of your payment, your parcel should be shipped within 1-3 days. Please understand that high order volumes may cause delays.

Please note that the exact delivery date for shipments abroad cannot be specified in advance due to international regulations and longer shipping routes. If you have any questions, feel free to contact our customer service.

We offer international shipping.

Please note that shipping conditions may differ from domestic shipping in Germany.

National shipping (within Germany) is currently free.

Please refer to our information page about payment and shipping costs for EU countries and non-EU countries.

Additional taxes or costs such as customs duties may be incurred for orders in non-EU countries (including Switzerland / Norway). These cannot be invoiced by us but must be paid by you directly to the relevant customs or tax authorities. Please contact these authorities for more details.

As a company we are committed to conscious buying behavior and would like to point out that every return pollutes our environment. If possible, please think twice about your return. If a return cannot be avoided, we ask you to consider the following points.


All products purchased on www.haticeschmidtlabs.com can be returned without giving reason within 14 days after receipt, but must be unused and in their original packaging (only within the EU).


For quick processing and refund, please note the following points:

  • The goods must be in complete, unused and undamaged condition.
  • Please mark the parcel with the note “return” and add the return form, which you can find attached to your shipping confirmation email.
  • Please note that the purchaser pays for the return shipping costs.


Please send your return to the following address:

Hatice Schmidt GmbH

Schoenstedtstraße 7

12043 Berlin

Germany


General information on returns:

1) Please avoid damage and contamination of the goods. Please return the products wholly, in their original packaging and with all components. If necessary, use protective exterior packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) We do not assume any costs which arise as a result of false declarations or insufficient postage.

If you have any complaints, please contact us directly at support@haticeschmidtlabs.com with a short description of your problem incl. photos or videos which show the damage clearly. We will get back to you as soon as possible.

If the status of your package on the courier’s tracking site is "Delivered" but you have not received your order (or any other problem has occurred), please contact our support team.

We'll send you a declaration about the non-receipt of the goods, which you have to fill out. Then we can contact the delivery service and initiate any necessary research.

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New products

Follow us on Hatice Schmidt LaBS social media channels (Instagram and YouTube). 

These always provide the latest information.

Currently we do not provide a newsletter. We see more potential on the social media channels and are convinced that they offer you a higher added value.

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Product inspirations

We will, of course, share additional inspirations with you. Therefore follow the social media channels of our art director Hatice Schmidt and our label Hatice Schmidt LaBS.

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More information about us

No, and we are very pleased that the global trend is clearly moving towards products free of animal testing.

Our Hatice Schmidt LaBS cosmetic products are made in Italy.

We at Hatice Schmidt LaBS attach great importance to a friendly and objective tone on our social media pages. Respect for other people and their opinions is very important to us, so we can’t accept any offensive, discriminatory or inflammatory statements.


Always remember that there is a human on the other side who will read your comments and communicate with you. Before you write, please think about whether your contribution is really relevant for all users, don't hide behind the anonymity on the Internet and express your criticism constructively.


Hereby we reserve the right to hide or delete comments and posts on our social media pages if they contain following points *:


·     Insults, swearwords

·     Discrimination (racist, sexist, political, etc.)

·     Violation of personal rights

·     Xenophobia, threat

·     Call to violence or hate

·     Provocation

·     False assertions of facts

·     Spam


Posting such comments on the social media pages of Hatice Schmidt LaBS is not allowed!


In addition, we do not tolerate comments in which people are named with private data (such as first and last names, addresses, telephone numbers, email addresses, etc.) without their knowledge.



We look forward to your comments and feedback and want everyone to feel comfortable on our pages. Just like in real life, we ask you to treat each other politely and respectfully on the Internet. Objective and constructive comments and contributions on the social media pages of Hatice Schmidt LaBS are always welcome!




* In addition, the general guidelines of the respective social media platform are valid.

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