FAQs Online Shop

Product novelties

Follow us on Hatice Schmidt LaBS social media channels. (Instagram, YouTube, Twitter) 

These always provide the latest information.

We do not currently provide a newsletter. We see ourselves in a much better position on the social media channels and are convinced that they serve to offer you higher added value.

Product inspirations

We will, of course, share additional inspirations every so often. Follow the social media channels of our art director Hatice Schmidt and our label Hatice Schmidt LaBS.

Orders and shipping

Please understand that we cannot make any changes to any order once it has been issued.

Your shipment confirmation is accompanied by a tracking link that allows you to check the status of your shipment. 

Your parcel is shipped with DHL.

Within Germany and upon receipt of your payment, your parcel should be shipped within 1-3 days. Please understand that high order volumes may cause delays.

We offer international shipping. (Europe and beyond)

Please understand that shipping conditions may differ from domestic shipping in Germany.

National shipping (within Germany) is currently free of charge.

Please refer to our information pages about payment and shipping costs for EU countries and non-EU countries.

In non-EU countries (including Switzerland / Norway), additional taxes or costs such as customs duties may be incurred in connection with your order. These are not paid through us or cannot be invoiced by us but must be paid by you directly to the relevant customs or tax authorities. Please contact these authorities for details.

All products purchased on www.haticeschmidtlabs.com can be returned without reasons within 14 days of receipt, but must be unused and in their original packaging. (only applies within the EU)


For quick processing and reimbursement, please note the following points:

The goods must be in complete, unused and undamaged condition.

Please mark the parcel with the note “Return” and enclose the return delivery note.


Please note that the costs for the return shipment are borne by the purchaser.


Please send your return to our warehouse at the following address:

MPR Mail and Parcel Service Riese GmbH

c/o Hatice Schmidt GmbH

Biberweg 12

52842 Troisdorf

Germany


Please avoid sending parcels to the address of our company headquarters (information on the packaging / in the imprint). We unfortunately have to refuse acceptance of parcels sent to our headquarters, as we can only process the return shipment at our warehouse in Troisdorf. 


General information on returns

1) Please avoid damage to and contamination of the goods. Please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use protective exterior packaging. If you are no longer in possession of the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) Please do not send the goods back to us freight collect.

3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.


If you have a complaint, please contact us directly at support@haticeschmidtlabs.com with a short description of the complaint. We will get back to you as soon as possible.

More information about our products:

No, and we are very pleased that the global trend is clearly moving towards products free of animal testing.

Even before the launch of our label, Hatice Schmidt, together with her husband, was committed to social issues in her private life. They have also bestowed this mentality to their label, the Hatice Schmidt LaBS. We are not committing ourselves to a single project at this early stage. However, preparations have already started in the background. If you want to learn more about our commitments, please follow our social media channels. We will keep you up to date on this matter, especially on Instagram.